You can reach us anytime via our contact page or email. We aim to respond quickly.

Email: hello@coolpupsociety.com

Unfortunately, exchanges are not offered.

No returns if the customer ordered the wrong size/color or changed their mind.

Damaged/defective items: If reported within 30 days of delivery, an offer of a replacement or refund (with photo proof) will be provided.

Returned to sender/lost (invalid address): Refund of the product price only